Refund policy

REFUND & RETURN POLICY
Brand: Areej Al Ameerat Perfume LLC
Website: areejalameerat.com
Primary Contact: marketing@alialmullagroup.ae
Effective date: October 23, 2025

We want you to be completely satisfied with every purchase. This policy explains how returns, exchanges, refunds, cancellations, and payment confirmations work for products purchased via areejalameerat.com.

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1) RETURN WINDOW

You have 30 days from the date you receive your item to request a return.

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2) RETURN ELIGIBILITY (PRODUCT CONDITION)

To be eligible for a return:

• Item must be in the same condition that you received it.

• Unopened, unused, and sealed, with all original packaging, tags, and accessories.

• You must provide the receipt or proof of purchase.

Opened perfume bottles, used items, or damaged packaging not due to our error may not be eligible for return.

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3) HOW TO START A RETURN

To request a return:

1. Email marketing@alialmullagroup.ae with:

   • Your order number

   • Item(s) you wish to return

   • Reason for return

2. If your return is approved:

   • We will send you a return authorization, return instructions, and (where applicable) a return shipping label.

   • You must ship the item to the official return address provided in the approval email.

3. Items sent back without prior approval will not be accepted.

For any questions, contact: marketing@alialmullagroup.ae.

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4) DAMAGES & ISSUES

Please inspect your order upon delivery and contact us immediately at marketing@alialmullagroup.ae if:

• The item is defective

• The item is damaged

• You received the wrong item

We will review the case and take corrective action, which may include replacement, exchange, or refund, as appropriate.

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5) EXCEPTIONS / NON-RETURNABLE ITEMS

We cannot accept returns for:

• Items that have been opened or used (including perfumes and personal care products once unsealed).

• Custom, personalized, or engraved items.

• Sale or promotional items, unless defective or damaged on arrival.

• Gift cards.

• Any item not in its original condition or returned beyond the approved timeframe.

If you are unsure whether a product is eligible, please contact us before purchasing.

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6) EXCHANGES

If you wish to exchange an item:

• Follow the return process above for the original item.

• Once your return is approved and processed, you may place a new order for the desired product.

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7) EU 14-DAY COOLING-OFF (IF APPLICABLE)

For orders shipped into the European Union (where applicable by law):

• You have the right to cancel or return your order within 14 days of receipt, for any reason.

• Items must be unused, in original packaging, with tags, and accompanied by proof of purchase.

• Restrictions on opened fragrances and personal care items still apply, in line with hygiene and safety regulations.

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8) REFUND PROCESS & TIMING

Once your return is received and inspected:

• We will notify you by email whether your refund is approved or rejected.

• If approved:

  • A refund will be issued to your original payment method within 10 business days.

  • Bank and card processing times vary; if you do not see the refund:

    • First, allow up to 15 business days from our approval email.

    • If still not reflected, contact marketing@alialmullagroup.ae.

  • Depending on your bank/card issuer, refunds may take up to 45 days to appear on your statement.

Refunds are issued only to the original payment method used at checkout.

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9) PAYMENT CONFIRMATION (MANDATORY DISCLOSURE)

• Once payment is completed, a payment confirmation email will be sent within 24 hours to the registered email address.

• Where supported and if a valid mobile number is provided, you may also receive an SMS confirmation.

• The confirmation will include:

  • Order number

  • Payment reference

  • Amount and currency

  • Items purchased

If you do not receive confirmation within 24 hours:

• Check your spam/junk folder.

• If still not found, email marketing@alialmullagroup.ae with your name, order value, and approximate time of purchase.

The transaction receipt will reflect the same price and currency shown at checkout.

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10) CANCELLATION POLICY (ORDERS)

This Cancellation Policy applies exclusively to product orders placed on areejalameerat.com.

• Customers may request to cancel their order before dispatch by contacting us immediately at info@alialmullagroup.ae with their order number.

• If the order has not yet been processed or shipped, we will:

  • Cancel the order, and

  • Initiate a refund to the original payment method.

• If the order is already processed, prepared, or shipped, cancellation is no longer possible. In such cases, customers may refer to this Refund & Return Policy to check eligibility for return.

• Any approved refund for cancelled orders:

  • Will be processed only to the original payment method.

  • May take between 10–45 working days, depending on the issuing bank and payment processor, in line with acquiring bank/card scheme requirements.

No separate service cancellation terms apply, as our website sells products only.

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11) CONTACT DETAILS

For returns, refunds, and product/order inquiries:
Email: marketing@alialmullagroup.ae

For order cancellations before dispatch:
Email: info@alialmullagroup.ae

Phone: +971 2 444 4426

Return Address:
Provided in your return approval email. Do not ship any returns without prior authorization.